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Privacy Policy

Health Explorer is dedicated with respect to the privacy policy guidelines of our customers, visitors and users of our services provided through our website and/ or call centre. We are loyal to protection of privacy and fair information practices. Our website may be links to third party websites for your convenience; this privacy policy is only applicable to our website, and not to any other websites. Your use is governed by our privacy policy and terms of use.

Data Collected

During the use of our website, we may collect following information:

  1. We track and capture the following information when you visit our website.
    • IP address
    • Domain servers
    • Type of devices accessing the website
    • Type of web browsers used to access the website
    • Referring source which may have sent you to the website; and
    • Other information associated with interaction of your browser and the website.

    This information is used for statistical reasons.

  2. For the use of services like appointment booking, writing reviews, and reporting a problem, you have to register with us, which contains your personal information such as Name, date of birth, email address, phone number etc. This information is shared with the doctor of your suggest to help in diagnosis and treatment as for health concern. And any medical data, your date of visit is used and shared with your doctor for better experience of service. All reviews are shared with the users of website for their better experience, and any reviews reported as problem are sent to concerned department for checking. In case of violation his/her details are shared to department for further actions to be taken.

  3. Cookies are usually small text files, given ID tags that are stored on your computer’s browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that use cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions. We generally use cookies to help us understand and save your preferences for future visits. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still book appointments over the telephone by calling to concerned hospital numbers (if available in their pages).

  4. We may use the third party web analytics services to track and analyze the interaction with the site, such as mouse clicks, mouse movements, etc. into the website. These analytics services do not collect personal information that you do not voluntarily enter into the site. We use this data tracked for enhance of our website experience.

  5. We use your contact details like your email address or your personal contact number, name to remind or intimate you about the information like raise, remind or follow-up of appointment with your doctors. And also we may use this information for sending you information about any new or relevant services. You agree that we may use your personal information to allow your chosen healthcare providers to make appointments with other healthcare provider on your behalf through our services.

  6. We keep all your personal information private and will not share with the third parties, except we believe that disclosure of your details is necessary to:

    • Comply with any legal process.
    • Protect the rights, property or safety of Health Explorer or another party.
    • Enforce our terms of Use.
    • Respond to claims that any posting or other content violates the rights of third parties.
  7. For Healthcare Providers:

    All the healthcare providers and their staff and agents should be particularly aware of their obligations of patient confidentiality. Health Explorer is no way responsible and will not accept any obligations of confidentiality with respect to any communications other than those expressly stated in this Privacy policy and terms of use.

  8. For Users:

    Any information you share on review posting or online discussion or forum is intentionally open to public. You should think before disclosing information in public forum. Whatever you share may be seen or collected by third parties and may used by others. Health Explorer is unable to control or predict.

  9. Health Explorer may revise the Privacy Policy at any time and without notice to you. You are responsible for regular reviewing and the revised policy effective when posted. Your continued use of the website indicates your acceptance to any revised Terms of Use, Disclaimer and Privacy Policy.

Contact Us

If you have any query regarding this privacy policy you may write us to [email protected], before to the use of services on website.